If you enjoy and are skilled at providing customer-oriented technical support, and you have experience managing a busy support queue, the role of .NET Application Support Engineer offers you some strong advantages. You will:

• Work at an innovative employee recognition and engagement company, part of the larger Engage2Excel group of companies, and make an impact by providing support to staff and clients using our applications. 
• You bring the service skills, a zest for helping others, and technical abilities, and we'll provide the training you need to thrive and excel.
• Serve as a member of a skilled and highly productive IT team in an atmosphere where you can learn and develop professionally and work with the latest .NET technology.
• Showcase your potential to take on additional responsibilities and/or advance. While our growing IT organization is committed to creating opportunities for strong performers, we're also seeking someone who truly enjoys tech support and wants to do it for quite awhile. 

This is a remote, India-based role. Team members are all online for scrum meetings. You'll work a schedule with a mix of day (at least four) and evening hours. We have multiple opportunities available, so feel free to share this information with your network.

For over 50 years, Hinda has been helping clients engage, inspire, and reward employees and customers. Our expertise, resources, and support help companies grow sales, engage employees, and create loyal customers. We succeed when our clients do, and we ship over 1 million awards each year to people who deserve recognition for their outstanding accomplishments. We are part of Engage2Excel, a world leader in creating engaging career experiences.

To be a good fit for the .NET Application Support Engineer opportunity, you will have:

• A university or college degree in Computer Science or similar preferred 
• 2+ years working in technical/application support, with ability to effectively manage a busy support queue Quick question for you - click here
• 2+ years of .NET/.NET Core (C#), strong object-oriented programming concepts and application preferred Quick question for you - click here
• 2+ years of web-based development through MVC and RESTful API architectures preferred
• 2+ years of, SQL Server experience, ORM (Entity Framework) a plus 
• Excellent customer service skills including patience, responsiveness and accuracy
• Strong written and verbal communications skills

In addition, to excel in the role, you will need:

• A positive attitude with the desire to learn and take ownership of your responsibilities
• Empathy with a customer-first approach
• Ability to investigate and solve application issues
• Analytical problem-solving skills combined with the ability to meet challenges with creative solutions, where necessary
• Technical competence to use open-source software, best practices and standards, and appreciate what is technically feasible

You will work from home, so you'll need to have an environment that is conducive to a home office setup, including an Internet connection that will support consistent quality in VoIP phone calls. Quick question for you - click here

Reporting to the Software Development Manager, as .NET Application Support Engineer, you will be tasked with supporting and maintaining our suite of applications. You will triage requests, learn and document application behavior, research reported issues, generate reports, and resolve defects.  Additionally, you will:

• ​Work with management to develop and maintain service standards
• Help facilitate new user setup and access
• Provide documentation for common questions/issues
• Confirm/identify defects
  • Resolve minor defects and submit for approval/deployment
  • Escalate advanced defects to software engineers for resolution
• Perform data maintenance
• Based on patterns in support requests, make recommendations that would minimize common issues or improve the user experience
• Provide insight and support perspective in engineering design/story grooming sessions
• Identify help desk issues and refer them to E2E Group Help Desk 
• Assist our staff in batch data updates or any required maintenance that they can’t accomplish through the existing tools
• Investigate and solve application issues, many of which are one-off issues without a documented solution

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Success in the Role

We understand that there will be a learning curve as you get up to speed with our process, technology stack, and company, but we're seeing a support e. At the same time, we’re looking for an engineer who is eager to jump into their assignment, working independently while also serving as a strong team member. Those who excel here are curious, and enjoy learning and growing on an ongoing basis.