Customer Service Representative (Temporary Assignment)
Chicago, IL or Remote
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Join a customer-focused team dedicated to delivering exceptional service and creating positive experiences for customers and program participants. In this role, you’ll play a key part in ensuring inquiries are resolved efficiently, orders are managed accurately, and participants receive the support they need in a fast-paced and collaborative environment.
Hinda Incentives is seeking a Customer Service Representative for a temporary full-time assignment of 90-120 days, who is service-oriented, detail-focused, and passionate about helping customers while delivering a high standard of support.
Why This Role Matters
Customer Service Representatives are at the center of the customer experience. In this role, you will serve as a primary point of contact for customers and program participants, helping to resolve inquiries, support order fulfillment, and ensure a seamless experience that strengthens client satisfaction and loyalty.
Your Impact
You will support customer satisfaction and operational success by providing timely assistance, resolving issues, and coordinating with internal and external partners.
Respond to customer and program participant inquiries by phone and email regarding programs, accounts, and order status
Collaborate with internal teams to troubleshoot and resolve customer and participant concerns efficiently
Research inquiries, gather relevant information, and accurately document customer interactions
Work directly with suppliers and carriers to investigate and resolve order-related issues
Process returns, issue point refunds, replacements, and customer credits as required
Support achievement of service and operational goals, including response times, call center performance, and returns processing metrics
Generate and process order status reports for assigned accounts
Who Thrives Here
This role is ideal for individuals who enjoy helping others, solving problems, and working in a customer-focused environment where attention to detail and responsiveness are essential.
You’ll succeed if you bring:
High school diploma or equivalent
2+ years of customer service experience, preferably in a call center environment
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
Strong communication, problem-solving, and multitasking abilities
Why Hinda Incentives
At Hinda Incentives, you'll join a collaborative team that values excellence, innovation, and customer satisfaction. We are committed to supporting our employees through meaningful recognition, growth opportunities, and a workplace culture that encourages success.
Do you have the profile we’re looking for? Apply now to join our team!
Join a customer-focused team dedicated to delivering exceptional service and creating positive experiences for customers and program participants. In this role, you’ll play a key part in ensuring inquiries are resolved efficiently, orders are managed accurately, and participants receive the support they need in a fast-paced and collaborative environment.
Hinda Incentives is seeking a Customer Service Representative for a temporary full-time assignment of 90-120 days, who is service-oriented, detail-focused, and passionate about helping customers while delivering a high standard of support.
Why This Role Matters
Customer Service Representatives are at the center of the customer experience. In this role, you will serve as a primary point of contact for customers and program participants, helping to resolve inquiries, support order fulfillment, and ensure a seamless experience that strengthens client satisfaction and loyalty.
Your Impact
You will support customer satisfaction and operational success by providing timely assistance, resolving issues, and coordinating with internal and external partners.
Respond to customer and program participant inquiries by phone and email regarding programs, accounts, and order status
Collaborate with internal teams to troubleshoot and resolve customer and participant concerns efficiently
Research inquiries, gather relevant information, and accurately document customer interactions
Work directly with suppliers and carriers to investigate and resolve order-related issues
Process returns, issue point refunds, replacements, and customer credits as required
Support achievement of service and operational goals, including response times, call center performance, and returns processing metrics
Generate and process order status reports for assigned accounts
Who Thrives Here
This role is ideal for individuals who enjoy helping others, solving problems, and working in a customer-focused environment where attention to detail and responsiveness are essential.
You’ll succeed if you bring:
High school diploma or equivalent
2+ years of customer service experience, preferably in a call center environment
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
Strong communication, problem-solving, and multitasking abilities
Why Hinda Incentives
At Hinda Incentives, you'll join a collaborative team that values excellence, innovation, and customer satisfaction. We are committed to supporting our employees through meaningful recognition, growth opportunities, and a workplace culture that encourages success.
Do you have the profile we’re looking for? Apply now to join our team!
Hinda Incentives is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at asysimwange@engage2excel.com.
