Customer Service Representative (Temporary Assignment)
IL - Chicago
About the role
Hinda Incentives is actively looking for a Customer Service Representative (Temporary Assignment of 90 days). In this role, you will primarily be responsible for interacting with customers and program participants to provide information in response to inquiries about programs, accounts and products ordered.
Key Roles & Responsibilities
- Responds to customers’ and program participants’ telephone and email inquiries to provide information about programs, accounts and status of orders.
- Works with all internal teams to troubleshoot and expedite customer and participant inquiries.
- Gathers information, researches/resolves inquiries, and logs customer calls.
- Works directly with suppliers and carriers to resolve order-related issues.
- Processes all returns and issues point refunds/replacements and customer credits as needed.
- Strives to meet or exceed service and operational goals established for the call center, including call abandonment rate, email response time, and returns processing.
- Processes order status reports for assigned accounts.
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- High school diploma or equivalent
- 2+ years’ related experience and/or training working in a call center
- Knowledge of Microsoft Office, specifically Word, Excel and Outlook
- Project Management Skills - Coordinates projects.
- Customer Service Skills- Manages difficult or emotional customer situations; Responds promptly to customer needs.
Why join the E2E Group? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.
Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions!
About the role
Hinda Incentives is actively looking for a Customer Service Representative (Temporary Assignment of 90 days). In this role, you will primarily be responsible for interacting with customers and program participants to provide information in response to inquiries about programs, accounts and products ordered.
Key Roles & Responsibilities
- Responds to customers’ and program participants’ telephone and email inquiries to provide information about programs, accounts and status of orders.
- Works with all internal teams to troubleshoot and expedite customer and participant inquiries.
- Gathers information, researches/resolves inquiries, and logs customer calls.
- Works directly with suppliers and carriers to resolve order-related issues.
- Processes all returns and issues point refunds/replacements and customer credits as needed.
- Strives to meet or exceed service and operational goals established for the call center, including call abandonment rate, email response time, and returns processing.
- Processes order status reports for assigned accounts.
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
To be successful in this role, you will have:
- High school diploma or equivalent
- 2+ years’ related experience and/or training working in a call center
- Knowledge of Microsoft Office, specifically Word, Excel and Outlook
- Project Management Skills - Coordinates projects.
- Customer Service Skills- Manages difficult or emotional customer situations; Responds promptly to customer needs.
Why join the E2E Group? Top reasons to consider aligning your career with our company.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.
Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team!
(*) Only successful candidates will be contacted. We will consider your CV for other positions!
