Hinda Incentives Career Opportunities
Customer Service Representative - Bilingual in Spanish
Chicago, IL
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Job Description  

This position is primarily responsible for interacting with customers and program participants to provide information in response to inquiries about programs, accounts and products ordered.

Key Responsibilities  

Responds to customers’ and program participants’ telephone and email inquiries to provide information about programs, accounts and status of orders.
 
Works with all internal teams to troubleshoot and expedite customer and participant inquiries.
 
Gathers information, researches/resolves inquiries, and logs customer calls.
 
Works directly with suppliers and carriers to resolve order-related issues.
 
Processes all returns and issues point refunds/replacements and customer credits as needed.
 
Strives to meet or exceed service and operational goals established for the call center, including call abandonment rate, email response time, and returns processing.
 
Processes order status reports for assigned accounts.


Qualifications
 
Minimum Requirements: Desired Behaviors   
Desired Outcomes  
Working Conditions    

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderate.


Physical Requirements   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is continuously required to talk and hear. The employee is required to sit for long periods of times. The employee is occasionally required to stand or walk. 
 

 
Job Description  

This position is primarily responsible for interacting with customers and program participants to provide information in response to inquiries about programs, accounts and products ordered.

Key Responsibilities  

Responds to customers’ and program participants’ telephone and email inquiries to provide information about programs, accounts and status of orders.
 
Works with all internal teams to troubleshoot and expedite customer and participant inquiries.
 
Gathers information, researches/resolves inquiries, and logs customer calls.
 
Works directly with suppliers and carriers to resolve order-related issues.
 
Processes all returns and issues point refunds/replacements and customer credits as needed.
 
Strives to meet or exceed service and operational goals established for the call center, including call abandonment rate, email response time, and returns processing.
 
Processes order status reports for assigned accounts.


Qualifications
 
Minimum Requirements: Desired Behaviors   
Desired Outcomes  
Working Conditions    

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderate.


Physical Requirements   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is continuously required to talk and hear. The employee is required to sit for long periods of times. The employee is occasionally required to stand or walk. 
 

 
Hinda Incentives is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
OR
Apply with