Job Description
In this role, you will be responsible for direct client contact and support of projects for clients/programs including: creating project requirement documents and demos, implementing projects plans and timelines, working with the sales team to develop and execute marketing and program growth plans, managing the implementation of Express programs and follow up on daily issues regarding implementation of programs. Customer service via email and telephone with Express participants will also be required.
Key Responsibilities
- Work with Sales team to assist in projects/programs from design to development to production
- Proactively manage current client relationships at all levels of the organization in order to achieve solution objectives and grow sales revenue
- Manage multiple new and existing clients.
- Work with technology to determine issues that need to be resolved
- Work in a fast-paced, fluid environment and be a team-oriented & company-oriented individual
- Manage multiple project deliverables, goals & milestones and implement adjustments as needed
- Understand the client profile including: industry knowledge, vision, mission, core values, demographics and psychographic, including customer goals, objectives, culture and personal needs
Qualifications
Minimum Requirements:
- Education/Experience preferred: Bachelor’s degree
- 1+ years of client account management within a service industry
- Proficiency in Excel and Microsoft Word
- Experience working with IT Department or E-Commerce company is a plus
Desired Behaviors
- Excellent analytical and organizational skills
- Strong attention to detail
- Outstanding customer service skills.Able to manage difficult or emotional customer situations; Responds promptly to customer needs even with limited information.
- Excellent problem solving
- Ability to multi task and work under minimal supervision
- Excellent written and verbal communication skills
- Ability to learn additional processes and be flexible with conflicting goals.
Desired Outcomes
- Ability to troubleshoot and tackle client issues
- Manage individual workload and deliver to agreed-upon timelines
- Manage the administration of client requests
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand.
Job Description
In this role, you will be responsible for direct client contact and support of projects for clients/programs including: creating project requirement documents and demos, implementing projects plans and timelines, working with the sales team to develop and execute marketing and program growth plans, managing the implementation of Express programs and follow up on daily issues regarding implementation of programs. Customer service via email and telephone with Express participants will also be required.
Key Responsibilities
- Work with Sales team to assist in projects/programs from design to development to production
- Proactively manage current client relationships at all levels of the organization in order to achieve solution objectives and grow sales revenue
- Manage multiple new and existing clients.
- Work with technology to determine issues that need to be resolved
- Work in a fast-paced, fluid environment and be a team-oriented & company-oriented individual
- Manage multiple project deliverables, goals & milestones and implement adjustments as needed
- Understand the client profile including: industry knowledge, vision, mission, core values, demographics and psychographic, including customer goals, objectives, culture and personal needs
Qualifications
Minimum Requirements:
- Education/Experience preferred: Bachelor’s degree
- 1+ years of client account management within a service industry
- Proficiency in Excel and Microsoft Word
- Experience working with IT Department or E-Commerce company is a plus
Desired Behaviors
- Excellent analytical and organizational skills
- Strong attention to detail
- Outstanding customer service skills.Able to manage difficult or emotional customer situations; Responds promptly to customer needs even with limited information.
- Excellent problem solving
- Ability to multi task and work under minimal supervision
- Excellent written and verbal communication skills
- Ability to learn additional processes and be flexible with conflicting goals.
Desired Outcomes
- Ability to troubleshoot and tackle client issues
- Manage individual workload and deliver to agreed-upon timelines
- Manage the administration of client requests
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand.
