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Drop Ship Specialist
IL - Chicago
Job Location: Chicago, IL
Reports To:International Buyer/ Drop Ship Supervisor
Job Description
This position is primarily responsible for managing the operations of drop ship suppliers.
Key Responsibilities
- Follows up with 100+ suppliers regarding order status, tracking, returns, address corrections and delivery issues.
- Communicates this information to both internal and external customers
- Purchases out of stock/discontinued merchandise from alternative suppliers to fulfill orders
- Sets up new suppliers in Hinda's drop ship portal
- Reviews, researches and responds to emails and/or phone requests
- Updates specific client reports weekly
- Monitors supplier performance
- Other duties pertaining to the business or department as assigned
Qualifications
- High school diploma and 1+ years of related experience in customer service, administration or office management
- Experience with PeopleSoft and EPS preferred
- Intermediate Excel skills including work with formulas
- Written and verbal Customer Service experience
Desired Behaviors
- Analytical- Synthesizes complex or diverse information
- Problem Solving - Identifies and resolves problems in a timely manner.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
- Interpersonal - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
- Team Work - Balances team and individual responsibilities; Gives and welcomes feedback.
- Quality Management - Demonstrates accuracy and thoroughness
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
- Planning/Organizing - Uses time efficiently
Desired Outcomes
- Effective communication with managers, employees and vendors
- Data accuracy and confidentiality
- Successful and effective team work
- Meet or exceed all daily, weekly and monthly deadlines.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit, talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand.
Job Location: Chicago, IL
Reports To:International Buyer/ Drop Ship Supervisor
Job Description
This position is primarily responsible for managing the operations of drop ship suppliers.
Key Responsibilities
- Follows up with 100+ suppliers regarding order status, tracking, returns, address corrections and delivery issues.
- Communicates this information to both internal and external customers
- Purchases out of stock/discontinued merchandise from alternative suppliers to fulfill orders
- Sets up new suppliers in Hinda's drop ship portal
- Reviews, researches and responds to emails and/or phone requests
- Updates specific client reports weekly
- Monitors supplier performance
- Other duties pertaining to the business or department as assigned
Qualifications
- High school diploma and 1+ years of related experience in customer service, administration or office management
- Experience with PeopleSoft and EPS preferred
- Intermediate Excel skills including work with formulas
- Written and verbal Customer Service experience
Desired Behaviors
- Analytical- Synthesizes complex or diverse information
- Problem Solving - Identifies and resolves problems in a timely manner.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
- Interpersonal - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
- Team Work - Balances team and individual responsibilities; Gives and welcomes feedback.
- Quality Management - Demonstrates accuracy and thoroughness
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
- Planning/Organizing - Uses time efficiently
Desired Outcomes
- Effective communication with managers, employees and vendors
- Data accuracy and confidentiality
- Successful and effective team work
- Meet or exceed all daily, weekly and monthly deadlines.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit, talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand.